Terms of Sale
It is important that you read these Terms of Sale carefully before ordering any Item from Remy Hair Extensions. These Terms of Sale, together with our Website Terms of Use and our Privacy Policy, govern our relationship with you in relation to your purchase of any Item from our website.
By placing an order for an Item through our website you agree to be bound by these Terms of Sale. If you do not agree to these Terms of Sale, you must cease using this website.
Your Status and Eligibility to Purchase
By placing an order through our website, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old. To make purchases through our website, you will be requested to provide certain personal information. You agree to provide your real name, phone number, billing address, e-mail address and any other personal information reasonably required as part of our registration process. Our Privacy Policy explains how we treat personal information provided by you.
When you order an Item, you will be required to provide payment details. You represent and warrant that the payment details you provide are both valid and correct and you confirm that you are the person referred to in the “billing information” provided.
Membership Registration and Accounts
In order to purchase an Item and make use of some of the features and services on our website, you will need to register. Registration is free and does not require you to purchase an Item from our website.
Our registration process requires you to provide certain information about yourself that is true, accurate, current and complete. Please refer to our Privacy Policy to understand how we treat your personal data.
By registering on our website, you agree to keep secure and confidential all usernames and passwords required to access our website. You agree to notify us immediately of any unauthorised use of your password or any other breach of security. You must not transfer your account to another person or maintain more than one account with us without our consent. We may, in our sole discretion, suspend or terminate your account or limit your access to our website.
Shopping Online
We have made every effort to ensure the correctness of all details, photographs and descriptions relating to the Items on our website. We do our best to display, as accurately as possible, the relevant size, colours and types of each Item. Please note however that the actual colours you see will depend on your computer monitor and browser and therefore we cannot guarantee that your monitor’s display of any image is a completely accurate representation of the actual Item.
Product Information
We encourage you to read all the product details and information relating to each Item found on our website.
Our Items are constructed from quality materials and meet all relevant Australian standards.
If you have any questions or concerns, before purchasing any Item please contact us on 0460 425 560 or email sales@remyextensions.com.au
Availability
All orders are subject to availability of the Item or Items selected. Please note that there may be a delay between the time you place an order and the time when we accept your order, which may result in a change to the stock position relating to particular Items. We will notify you as soon as possible if an Item you have ordered becomes out of stock.
Order Process
You may order online or by calling us on 0460 425 560.
All orders are subject to acceptance by us. When you place an order, your order constitutes an offer to buy an Item from us. After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this email does not mean that your order has been accepted, rather it is an acknowledgment that we have received your order. Acceptance of your order will take place when your order is dispatched. We will email you that your order has been dispatched (Dispatch Confirmation). The contract between you and us will only be formed when we send you the Dispatch Confirmation.
We reserve the right not to accept your order if certain events occur, for example, we are unable to obtain authorisation for payment, an Item is out of stock or withdrawn, there is a system malfunction, shipping restrictions apply to a particular Item or you do not meet the eligibility criteria set out in these Terms of Sale.
Pricing
All Item prices are shown on our website in Australian Dollars. Please note that the price of any Item stated on our website excludes delivery costs. Delivery costs will be added to the total amount due at the final checkout page.
Although we make every effort to ensure that the prices stated on our website are correct, sometimes mistakes can occur. We will honour the Item price displayed on our website at the time your order is placed, except in the case of an obvious error.
Prices of Items may change from time to time so please carefully check the pricing information provided on our website to confirm the current price of any Item. Any price changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Payment Methods
Payment for all Items can be made by credit and/or debit card, Paypal or Afterpay. Other methods may be available. Your payment card will be debited immediately.
PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL). This means that your payment card details are encrypted.
We take all reasonable care to keep the details of your purchase and payment secure, but we will not be liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this website.
By making an offer to purchase an Item, you expressly authorise us to perform credit checks and, where we feel it’s necessary, to transmit or obtain information about you from third parties from time to time, including confirming your identity and validating your credit card.
Please note that if you pay for an Item using a payment card with a foreign currency denominated account, the account will still be taken in Australian Dollars at the conversion rate applied by your payment card company at the time of processing your order.
Customers outside Australia may also be liable for any import duty, tax, quotas, permits, product restrictions and other local requirements. Before placing an order, we suggest you verify what local requirements may apply to you.
Delivery Within Australia
- We only ship within Australia
- Delivery via Australia Post and is tracked.
- It is our company policy that we do not ship to a Post Office box.
- Shipping address cannot be changed once order(s) has been shipped.
- As the registered couriers are third-party courier companies, we are unable to control their delivery time. The courier is also unable to ring you prior or during delivery.
- If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery.
- If you are not home at the time of delivery additional delivery charges may apply.
- Order cannot be cancelled once order has been shipped.
- Shipping time may vary depending on your location, please allow 2-7 days for delivery.
All delivery times are based on working days and are to be used as a guide only. Whilst we make every effort to deliver Items as soon as we are able, we will not be liable for any failure or delay to deliver the Items within the estimated timescales.
International Delivery
International delivery is not available at this time.
Cancelling Your Order Before Dispatch
If, for any reason, you wish to cancel an order before the Item has been dispatched, please send us an email at sales@remyextensions.com.au or contact us on 0460 425 560. Please note however that requests for cancellations sent via email may not be actioned immediately which may result in the order being dispatched. If we have already dispatched your order, our Returns and Exchanges Policy (set out below) applies.
Returns And Exchanges Policy
We want you to be completely happy with your purchase. If for some reason you are not, we offer a 14 day money back satisfaction guarantee, whereby you can return the Item to us for exchange or a refund less a 10% handling fee provided that you follow the procedure we have set out below:
- Before sending the Item back to us, please email us at sales@remyextensions.com.au and advise us that you would like to return the Item.
- Items must be returned to us within 14 days of receipt, unopened in the original packaging in saleable condition.
- Please ensure that any returned Item is securely repackaged. We recommend that you use an insured registered mail service as returns not received by us cannot be exchanged or credited to you.
Please note any refund will not include the original cost of delivery to you. Returning the Item to us will be at your cost except for Items returned due to a fault or damage which has been accepted by us.
Damaged Or Faulty Items
In the unlikely event your Item is damaged during transit, was incorrectly sent or is faulty, we will happily arrange an exchange or a refund, provided that you follow the Returns and Exchanges Policy set out above in these Terms of Sale.
We also offer a 12 month warranty on the Items relating to materials and manufacturing faults.
We will reimburse the postage charge if you are returning an Item because it is faulty or damaged in transit. In these circumstances, the re-delivery of an Item is free or a full refund is offered.
Exceptions
Please note that gift cards and Items marked “Sale” (or similar), “Sample” or “Pre-Loved”, are unable to be returned to us for an exchange or refund.
Method Of Refund
We normally provide any refund using the same method originally used by you to pay for your Item. Please allow up to 28 days (from the day you return the Item to us) for your refund to be processed. Note that it may take a further few days for the money to appear in your account depending on your bank or card issuer.
General
We may change these Terms of Sale at any time. We also reserve the right to amend, vary or remove any Items and any page of this website at any time and without notice.
Please read these Terms of Sale regularly. If you do not agree to any change we make to the Terms of Sale, then you must immediately stop using our website. Any changes made to our Terms of Sale after you have placed an order will not affect that order however, unless we are required to make the change by law.
Governing Law And Exclusive Jurisdiction
These Terms of Sale (together with our Terms of Use, Privacy Policy and all of our policies and procedures) will be governed by the laws of Queensland, Australia and the relevant courts of Queensland, Australia will have exclusive jurisdiction.